One partner for your whole building
Planned maintenance, cleaning, safety and compliance — delivered by one accountable team, tracked on a monthly report and billed on one eTIMS invoice. Fewer breakdowns, fewer suppliers, no surprises.
Built for every kind of building
Whatever you run, we keep it working, clean and compliant.
Offices
Clean, working, compliant — so staff and visitors notice nothing but a well-run space.
Shops and malls
Lighting, AC, washrooms and floors that keep customers coming back.
Restaurants and hotels
Kitchen extraction, grease traps, pest control and spotless guest areas.
Schools and colleges
Safe classrooms, clean washrooms and maintenance planned around the school calendar.
Clinics
Infection-control cleaning, reliable power backup and documented maintenance.
Apartments and estates
Common areas, lifts, pumps, gates and tenant faults handled through one line.
Everything under one contract
Hard services, soft services, compliance and reporting — pick what you need, add more later.
Hard FM
- Plumbing, electrical and lighting
- Generators, inverters and changeovers
- Water tanks, pumps and boreholes
- HVAC and ventilation
- Roofs, gutters and building fabric
- Doors, locks, gates and barriers
Soft FM
- Cleaning and housekeeping
- Washroom hygiene and consumables
- Pest control
- Waste management
- Landscaping and grounds
- Security coordination via licensed partners
Compliance and safety
- Fire extinguisher servicing and drills
- Workplace safety checks (OSHA 2007)
- Electrical work by EPRA-licensed electricians
- Licensed waste handlers and records
- Risk register and incident log
Helpdesk and reporting
- One WhatsApp line for every fault
- Asset register with photos
- Planned maintenance calendar
- Monthly KPI and cost report
- One eTIMS invoice per month
Build your facility plan
Choose your premises, services and service level. See an indicative monthly fee instantly.
Service levels you can hold us to
Every response is timed and reported. Miss it, and you get credits.
| What you get | Essential | Professional | Premium |
|---|---|---|---|
| Urgent faults (leaks, power, security) | 8 hours | 4 hours | 2 hours |
| High priority | Next working day | Same day | 4 hours |
| Routine requests | 5 working days | 3 working days | 2 working days |
| Helpdesk | Mon–Sat, 7:30–19:00 | 24/7 | 24/7 + named manager |
| Planned maintenance visits | Monthly | Fortnightly | Weekly |
| Supervisor walk-through | Quarterly | Weekly | Daily (on-site option) |
| Reporting | Monthly PDF report | Monthly KPI meeting | Live dashboard + quarterly audit |
| Service credits if SLA missed | — | 5% of monthly fee | 10% of monthly fee |
From survey to smooth running in two weeks
Free site survey
We walk your premises, meet your team and list every asset and risk.
Asset register and condition report
Photos, ages and condition of pumps, generators, AC, fire equipment and more.
Proposal and SLA
A fixed monthly fee, service levels and a planned maintenance calendar.
Mobilisation
Team briefed, helpdesk number shared with your staff or tenants, first visits booked.
Run, report, improve
Monthly KPI report, cost tracking and a review meeting to keep improving.
What you see every month
A clear report for your board, landlord or head office — what was done, what it cost and what needs attention next.
Facility management questions
What is the difference between Nyumbix repairs and facility management?
Repairs fix things when they break. Facility management prevents breakdowns: we plan maintenance, run cleaning and safety, keep records and give you one accountable team and one invoice for the whole building.
Do you employ the staff or use subcontractors?
Technicians, supervisors and cleaners are Nyumbix staff. Specialist work — security guards, lifts, high-level facade access, licensed waste disposal — is done by vetted, licensed partners that we manage and are accountable for.
How is the monthly fee calculated?
From your floor area, the services you choose, the service level and the number of sites. The calculator gives an indicative figure; the final fixed fee follows a free site survey.
Are parts and consumables included?
Labour, planned visits and reporting are included. Parts, consumables and major works are charged at receipt price plus 10%, and anything over KSh 20,000 needs your approval first.
Can you take over from our current provider?
Yes. We run a two-week handover: asset survey, document transfer, staff briefing and a clear start date with no gap in service.
What happens if you miss a service level?
On Professional and Premium plans, missed SLAs earn you service credits on the next invoice. Every response time is logged and shown in your monthly report.
Do you cover properties outside Nairobi?
We focus on Nairobi, Kiambu, Machakos and Kajiado. Other towns can be discussed for multi-site clients.
Why clients switch to Nyumbix
- One number for every fault, 24/7 on Professional
- Planned maintenance that cuts emergency call-outs
- Transparent parts pricing: receipt + 10%
- Photo evidence for every visit
- A local team that knows Nairobi buildings
Book a free site survey
Your configuration is added automatically. A facility manager calls you within one working day.
- Free survey and condition report
- Fixed monthly proposal within 5 working days
- No obligation
Let us run the building — you run the business
Book a free site survey or WhatsApp a facility manager today.