24/7 emergencies
A burst pipe at midnight, the power gone on the whole floor, sewage backing up or a lock that won't open — call us any time, day or night. We make the situation safe first, then fix it properly.
What we fix
- Burst or leaking pipes flooding a room
- Total power loss or a burning smell from sockets
- Blocked sewer or toilet overflowing
- Locked out, or a broken door or gate lock
- Water heater leaking or tripping power
- Gas smell near a cooker or cylinder
- Storm damage: roof leaks and fallen gutters
- Broken window or glass door needing to be secured
How we do it
- Call or WhatsApp the 24/7 line and describe or video the problem
- We tell you how to make it safe while we travel (e.g. shut the main valve or switch off the breaker)
- A technician arrives, isolates the danger and stops the damage
- We fix it on the spot, or make it safe and return in the morning with parts
When to call us
- Water coming through a ceiling or under a door
- Sparks, smoke or a hot, buzzing switchboard
- Sewage smell with water rising in drains
- You smell gas — leave the room, open windows and call from outside
Spotting these early usually makes the repair smaller and cheaper.
See the job
What a Nyumbix 24/7 emergencies visit looks like. Illustrations for now — real job photos from our team will replace them.
Every job comes with
- A written price before we start
- A vetted, uniformed technician with ID
- Genuine parts with receipts
- A 30-day workmanship warranty
- M-Pesa payment and an eTIMS receipt
Prices
The visit fee is free if we go ahead with the repair. Parts are charged at the receipt price plus a small handling fee. You always get the price in writing before work starts.
Safety and standards
- Licensed electricians for any electrical emergency
- Technicians carry ID, uniform and basic parts for common emergencies
- Every emergency job gets a written report and the 30-day warranty
Questions customers ask
How fast can you get here at night?
We give you an honest arrival time when you call. In central Nairobi estates we aim to arrive within 1–2 hours.
Do you charge more at night?
Yes — the after-hours call-out is KSh 3,500, and we agree the repair price with you before starting.
What should I do while I wait?
We will talk you through it: usually shutting the water at the main valve, switching off the breaker or leaving the area if you smell gas.
Get a price for 24/7 emergencies
Need just the part?
Genuine parts and repair kits from the Nyumbix shop — delivered the same day in Nairobi, or fitted by us with our 30-day warranty.
Need help with 24/7 emergencies?
Snap a photo, WhatsApp it, and get your price before your chai gets cold — or book a visit online.