Customer Care and Dispatch Officer
--Nyumbix--
You are the first voice clients hear. You answer calls and WhatsApp messages, book visits, dispatch technicians and follow every job to the end.
What you will do
- Call back new enquiries within 30 minutes
- Book visits and dispatch technicians by area
- Keep clients updated and log everything in Odoo
- Handle complaints with care and escalate quickly
What you need
- Experience in customer service or a call centre
- Excellent spoken English and Kiswahili
- Organised, patient and good under pressure
- Comfortable with computers and WhatsApp Business
What we offer
- A clear role in a growing Nairobi property care company
- Training on Nyumbix procedures and the Odoo system
- Statutory benefits (NSSF, SHIF, housing levy)
- Phone and data allowance for work
Nyumbix is an equal-opportunity employer. We never ask candidates to pay for applications, interviews or uniforms.
You are the first voice clients hear. You answer calls and WhatsApp messages, book visits, dispatch technicians and follow every job to the end.
What you will do
- Call back new enquiries within 30 minutes
- Book visits and dispatch technicians by area
- Keep clients updated and log everything in Odoo
- Handle complaints with care and escalate quickly
What you need
- Experience in customer service or a call centre
- Excellent spoken English and Kiswahili
- Organised, patient and good under pressure
- Comfortable with computers and WhatsApp Business
What we offer
- A clear role in a growing Nairobi property care company
- Training on Nyumbix procedures and the Odoo system
- Statutory benefits (NSSF, SHIF, housing levy)
- Phone and data allowance for work
Nyumbix is an equal-opportunity employer. We never ask candidates to pay for applications, interviews or uniforms.