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Partners

Partner terms of service

The agreement between Nyumbix and the independent technicians, cleaners and gardeners who work with us.

Last updated: [date of publication]Version 1.0Apply as a partner →

The short version

  • You are an independent partner: you choose your availability and which offers to accept.
  • Jobs are matched closest first, then by rating and performance, so you travel less.
  • Your pay is shown before you accept and paid by M-Pesa on your payout day.
  • Never take money from a client. Clients pay Nyumbix.
  • You fix your own warranty callbacks within 30 days, without extra pay.
  • We never charge you to join, get jobs, train or wear a uniform.

1About these terms

These Partner Terms of Service ("Partner Terms") apply to technicians, cleaners, gardeners and other independent professionals ("Partner", "you") who apply to join or work with [Nyumbix Limited], registration number [company registration number], of [physical address, Nairobi] ("Nyumbix", "we", "us").

You accept these Partner Terms when you tick the box on the partner application, and again each time you accept a job. They apply together with the Privacy Policy, your pay rule and any written instructions for a job. Our client Terms of Service explain what we promise clients, and you help us keep those promises.

2Your status as an independent partner

  • You are an independent contractor, not an employee, agent or partner in law of Nyumbix. Nothing in these Partner Terms creates employment.
  • You decide when you are available and which job offers to accept. You may work for others, provided you follow section 12 (no side deals with Nyumbix clients).
  • You are responsible for your own income tax (including filing with KRA under your own PIN), and for any SHIF, NSSF or other contributions that apply to self-employed people.
  • You use your own tools and transport unless we agree otherwise for a specific job.

3Joining: eligibility and vetting

  • You must be at least 18, legally allowed to work in Kenya, and hold a valid national ID or passport.
  • You agree to identity checks, reference checks, a certificate of good conduct, and a practical skills test.
  • Where the law requires a licence for your trade (for example an EPRA licence for electrical installation work, or NCA registration for certain building work), you must hold it, keep it valid and show it to us on request. You may only accept jobs within the scope of your licences and skills.
  • You must complete the Nyumbix Academy onboarding and customer service courses before your first job. These courses are free.
  • The information you give us must be true and complete. Tell us within 7 days if anything changes, such as your phone number, M-Pesa number, licences or availability.

4Job offers and how jobs are matched

  • Jobs are offered through your partner dashboard and by email or WhatsApp. Each offer shows the job, area, scheduled time and pay before you accept.
  • Offers are matched automatically. The system puts closer partners first, then considers rating, on-time rate, tier, current workload and how often offers are declined. The aim is to keep your travel short.
  • You have [15] minutes to accept or decline an offer. If you do not reply, it goes to the next partner and counts as declined.
  • Once you accept a job, you must attend at the agreed time. If something prevents you, tell dispatch as early as possible so we can reassign it.
  • We do not guarantee any minimum number of jobs or income.

5Doing the work

  • Arrive on time, wear your Nyumbix ID and clean work clothes, and follow the Nyumbix code of conduct.
  • Take clear before and after photos and mark the job as started and finished on your dashboard.
  • Do only the work in the job card. If you find extra work is needed, stop and tell dispatch, who will price it with the client. Never quote or agree prices directly with the client.
  • Request parts through your dashboard. Use only parts and materials approved for the job, and keep receipts.
  • Leave the work area clean and safe.
  • Follow all safety rules, use protective equipment, and refuse any task you believe is unsafe or outside your competence. Report hazards and accidents to dispatch at once.

6Conduct, confidentiality and client property

  • Treat clients, their families, tenants and staff with respect. Harassment, discrimination, theft, being under the influence of alcohol or drugs on a job, and any form of violence lead to immediate removal from the network.
  • Do not use the client's phone, toilet, kitchen or belongings without permission, and do not bring other people to a job unless dispatch has approved a helper.
  • Keep client information private. You may use client names, addresses, access codes and photos only to do the job, and must not share them or keep copies after the job.
  • Do not take photos of people, or of anything in a home that is not related to the job.

7Pay, payouts and deductions

  • Your pay for each job follows the pay rule for your trade (for example a share of the labour price or a day rate). The amount is shown before you accept and appears on your dashboard when the job is finished.
  • Clients pay Nyumbix, not you. Never accept cash, M-Pesa or any payment from a client. Taking payment directly from a client is a serious breach.
  • Pay is sent to your registered M-Pesa number on your payout day ([weekly / every two weeks]), after the job is signed off by the client or approved by our team.
  • Where your pay rule includes a warranty hold, [X%] of each job's pay is held for up to [30] days and released if no warranty claim is made.
  • Approved parts you buy are refunded against receipts with your payout.
  • We only deduct amounts that are set out in these Partner Terms or agreed with you in writing, and we always show you the reason. We do not charge partners any fee to join, to receive jobs, for training or for uniforms.

8Ratings, tiers and bonuses

  • Clients rate each job when they sign it off. Your average rating, on-time rate and number of completed jobs decide your tier: Bronze, Silver, Gold or Platinum.
  • Higher tiers receive offers earlier and may qualify for bonuses, as described on your dashboard.
  • If you believe a rating is unfair, ask dispatch to review it. A person, not the system, reviews disputed ratings.

9Warranty and rework

  • Nyumbix gives clients a 30-day workmanship warranty. If a warranty claim is caused by how you did the work, you agree to return and put it right at a time agreed with dispatch, without extra pay.
  • If you cannot or do not return, Nyumbix may send another partner and deduct the reasonable cost from your held amount or future pay, after showing you the evidence.

10Damage, loss and insurance

  • Take reasonable care with the client's property and report any damage or breakage to dispatch immediately, with photos. Honest, prompt reporting is always treated better than a damage found later.
  • If damage is caused by your negligence or breach of these Partner Terms, you may be asked to contribute to the cost of repair, up to [KSh 10,000] per incident or the amount held for you, unless the damage was deliberate or caused by gross negligence.
  • You are responsible for your own tools, equipment and vehicle. We strongly recommend personal accident cover. [Describe any Nyumbix group cover for partners, if offered]

11Data protection

We process your personal data (including ID, contact, location base, payment and performance data) as explained in our Privacy Policy, to vet you, offer you jobs, pay you and keep clients safe. When you handle client data, you act on our instructions and must keep it confidential and secure, in line with the Data Protection Act, 2019.

12No side deals

  • For [12] months after you first work for a client through Nyumbix, you must not offer or carry out similar work for that client outside Nyumbix, or encourage them to book you privately.
  • If a client asks you to work for them directly, politely refer them to Nyumbix and let dispatch know.
  • This does not apply to clients you worked for before they became Nyumbix clients, if you tell us about them when you join.

13Nyumbix name, ID and uniform

You may use the Nyumbix name, ID card, uniform and branded materials only while doing Nyumbix jobs. Return your ID card and any branded items when you leave the network. Course material and documents from Nyumbix Academy are for your own use.

14Suspension and leaving the network

  • You can stop working with Nyumbix at any time by telling us. Please finish or hand back any jobs you have accepted.
  • We may pause your account while we look into a complaint, safety concern or unpaid amount, and we will tell you why.
  • We may end the partnership with [7] days' notice for any reason, or immediately for serious breaches such as dishonesty, taking payment from clients, violence, harassment, working under the influence, or repeated no-shows.
  • Pay earned for completed jobs will be paid on the next payout day after the end, less any amounts allowed under these Partner Terms.

15Questions and disputes

Raise any question or complaint with dispatch first, then with the partner manager at [partners@nyumbix.com]. We aim to answer within 5 working days. If we cannot agree, either of us may refer the matter to mediation in Nairobi. These Partner Terms are governed by the laws of Kenya and the courts of Kenya have jurisdiction.

16Changes

We may update these Partner Terms or pay rules. We will give you at least 14 days' notice of changes that affect your pay or obligations, through your dashboard, email or WhatsApp. Jobs already accepted stay on the terms that applied when you accepted them.

17Contact

Partner desk: [+254 700 000 000] (WhatsApp)
Email: [partners@nyumbix.com]
[Nyumbix Limited, physical address, Nairobi, Kenya]