Frequently asked questions

Book online at nyumbix.com/book-a-visit, send us a message on WhatsApp, or call us. Tell us what needs doing, add a photo if you can, and pick a day and a 2-hour arrival window. We confirm your booking on WhatsApp.

Nairobi and nearby areas, including Westlands, Kilimani, Kileleshwa, Lavington, Parklands, Upper Hill, Karen, Langata, South B and C, Embakasi, Syokimau, Kasarani, Runda and Ruaka. Not sure if we reach you? Send us your location and we will confirm. The wider Nairobi metro (Kikuyu, Thika, Athi River, Kitengela, Ngong, Rongai) is next.

Bookings and the office run Monday to Saturday, 7:30am to 7:00pm. Emergencies such as burst pipes, power faults, blocked sewers, broken locks and gas smells are handled 24/7, every day. Sundays and public holidays are for emergencies only.

Often, yes. Same-day visits depend on how busy the nearest partners are, so message us early. Emergencies are answered around the clock.

An adult should be present for most home visits. If you cannot be there, you can authorise a caretaker, guard or family member, or arrange a key handover. Tell us when you book and we will note the access instructions on the job.

The nearest suitable Nyumbix partner for the job. Every partner is ID-checked, reference-checked and skills-tested, and has completed our onboarding training in Nyumbix Academy. Before the visit we send you their name and photo.

Yes. You can change or cancel free of charge up to 24 hours before your booking, or at any time before a partner is on the way. Later changes, or no access when the partner arrives, may carry a call-out fee. Emergency call-outs are charged once a partner has been dispatched.

A visit and check-up is KSh 1,500, and it is free if you go ahead with the repair. An emergency or after-hours call-out is KSh 3,500. Plan clients pay no visit fees.

Always. We give you the price, or a fixed price range for a diagnosis, before any work starts. If the job turns out bigger than expected, the partner stops and we send you a revised price. Extra work only goes ahead once you approve it. See typical prices on our job prices page.

By M-Pesa, card or bank transfer, using the official Nyumbix payment details on your invoice. Small jobs are paid when the work is finished and signed off; larger jobs and projects may need a deposit. Plans are paid in advance each month or year.

No. Please never pay a technician or partner in cash or to a personal number. Payments made outside our official channels are not recognised and are not covered by our warranty.

Yes. You receive an electronic tax invoice (KRA eTIMS) for every payment, sent by WhatsApp or email and saved in your account.

Parts and materials are charged at the supplier receipt price and you approve them before work starts. You can ask to see the receipt. You may also supply your own parts; our warranty then covers our workmanship only.

Repairs we arrange for Watch, Manage and Business clients carry a disclosed 10% coordination fee on top of the provider price, because we organise, supervise and report on the work. Plans include labour discounts of 10% to 20%.

Home Care Essential, Plus and Premium (KSh 2,500, 4,500 and 9,000 a month), Landlord Care (KSh 600 per unit, minimum KSh 3,000), Garden Care plans (from KSh 3,000), Watch inspections for owners who are away (from KSh 5,000) and Business Care (from KSh 15,000). Compare them on our monthly plans page.

Scheduled check-ups (quarterly, every 2 months or monthly, depending on the plan), no visit fees, 10% to 20% off labour, faster or priority response, and a photo report after every job. Premium also includes emergency call-outs.

Yes. A yearly plan costs 11 months' price, so you get one month free.

You can cancel a monthly plan at any time, with effect from the end of the month you have paid for. Yearly plans can be cancelled from the next renewal date. Plans renew automatically until you cancel.

Major works and renovations, appliances beyond economic repair, damage from misuse, and work that needs structural approval. Parts and materials are charged separately at cost, with your approval.

Yes for Home Care Essential, Plus and Premium: we book your first check-up within a week. Landlord Care, Watch and Business Care start with a free inspection or call and a written quote.

24 services: 24/7 emergencies, plumbing, drains and sewers, water tanks and pumps, roofing and gutters, electrical, power backup, solar, air conditioning, appliance repair, gas cookers and LPG, carpentry, gypsum and ceilings, painting, tiling and masonry, welding and metalwork, glass and aluminium, locks and security, TV and Wi-Fi, pest control, gardening and landscaping, assembly and fixtures, junk removal and moving, and move-in and tenant turnovers. Plus cleaning and facility management. See them all on our services page.

Cleaning is priced upfront with no visit fee, and includes cleaners, equipment and products. For example, a regular clean of a 2-bedroom home is KSh 4,000 and a deep clean is KSh 9,500. Get your exact price on the cleaning page. If anything on the checklist is missed, tell us within 24 hours and we come back and re-clean it free.

Yes. One-off jobs start from KSh 1,500, with lawn mowing from KSh 2,500 depending on garden size, plus hedges, tree pruning, garden resets, flowerbeds, irrigation and green waste removal. Garden Care plans keep things tidy every week or fortnight. See gardening and landscaping.

Yes. Nyumbix Business looks after offices, shops, schools, clinics and other premises with planned maintenance, cleaning and facility management on one monthly contract. We start with a free site visit. See Nyumbix Business and facility management.

Yes. Electrical work is done by EPRA-licensed electricians and gas work by trained technicians. If a job needs a licence or building approval, we make sure the right professional does it.

Yes, that is what Nyumbix Watch is for. We inspect your property on a schedule, send photo and video reports and a Property Health Score, check bills and caretakers, and get your approval before any repair. A one-off inspection is KSh 7,500, with the report within 72 hours. Learn more on our remote owners page.

A score out of 100 that sums up your property's condition across six areas: building, electrical, plumbing, equipment and assets, cleanliness and planned maintenance. Open defects lower the score. You can follow it in your client portal.

Yes. Nyumbix Manage handles tenant placement and screening, rent collection into a separate client account, arrears follow-up, quarterly inspections and monthly owner statements, for 8% of rent collected (minimum KSh 3,000 per unit). It is carried out through an EARB-registered estate agent. See property management.

A maintenance plan for rental units: quarterly unit checks, turnover reports between tenants, no visit fees and labour discounts, for KSh 600 per unit a month (minimum KSh 3,000). It suits landlords who manage tenants themselves.

Yes. Nyumbix Projects works for you, independently of the contractor: we scope the work, compare quotes, visit the site weekly, check each stage and certify payments. The fee is 7% of the budget (minimum KSh 30,000). See Nyumbix Projects.

Our workmanship is guaranteed for 30 days from the date the job is finished. If something we did fails because of how we did it, we come back and fix it free. If we cannot fix it, we refund the labour for that job. New parts also carry the manufacturer's warranty, which we help you claim.

Contact us within 30 days with your job or invoice number and a photo or short video. We confirm quickly and book a return visit, the same day if it is urgent.

A different fault from the one we fixed, normal wear and tear, misuse or damage after the job, work by anyone else after us, parts you supplied (we cover our fitting), and problems we told you about in writing that you chose not to fix.

When the job is finished we send you a link to check the work, approve it and rate it. If something is not right, report it there and we will arrange a fix. If you do not respond within 3 days, the job is treated as approved; this does not affect your warranty.

Report it within 48 hours with photos. We investigate and, where we are responsible, repair the damage or pay the reasonable cost of repair or replacement.

Message us on WhatsApp, call or email us. We acknowledge every complaint within 1 working day and aim to resolve it within 7 working days. If you are not happy with our answer, a manager reviews it.

Every partner passes identity and reference checks, a certificate of good conduct and a practical skills test, and completes our onboarding and customer service courses before their first job. Clients rate every job, and those ratings decide who is offered work next.

Make it safe first. For a burst pipe, close the main water valve. For sparks or a burning smell, switch off the main breaker if it is safe to reach. For a gas smell, do not switch anything on or off, close the cylinder if safe, open windows and leave the room. If anyone is hurt or there is a fire, call 999 or 112 first. Then call or WhatsApp us: emergencies are handled 24/7.

Electrical work is done by EPRA-licensed electricians, building works by NCA-registered contractors, and property management through an EARB-registered estate agent. Ask us for our current insurance details at any time.

We collect only what we need to deliver your service, we never sell your data, and partners see only the details they need for the job assigned to them. We follow Kenya's Data Protection Act, 2019. Read our privacy policy.

Our terms of service explain bookings, prices, payments, cancellations, warranty and complaints. Partners can read the partner terms.

Yes. Our parts shop at nyumbix.com/shop has genuine parts and repair kits, the same ones our technicians use. Orders are taken on WhatsApp for now: we confirm the brand, price and delivery before you pay by M-Pesa.

Yes. Choose "Buy and we fit it" and a technician brings the part and installs it with our 30-day workmanship warranty. If you fit it yourself, the manufacturer's warranty applies.

Same-day delivery within Nairobi for orders placed before 2pm on working days costs KSh 350. Pick-up from our store is free, and delivery is free when a technician brings the part to a fitting visit.

Unused parts in their original packaging can be returned within 7 days for a refund or exchange. Parts that have been installed, cut or ordered for your model can only be returned if faulty.

Technicians, cleaners and gardeners can apply on our become a partner page. We check your ID, references and skills, then you take our free onboarding courses in Nyumbix Academy before your first job.

Per job, by M-Pesa, on your payout day. The pay for each job is shown before you accept it. Clients pay Nyumbix, so partners never collect money from clients.

No. Nyumbix never charges partners to join, get jobs, train or wear a uniform.

Jobs are offered to the closest suitable partner first, then by rating, punctuality and workload, so you travel less. Higher ratings move you up the tiers, from Bronze to Platinum, and bring earlier offers.

Yes. See our open positions on the jobs page.

Our online training for the people who care for property. Each course has lessons, a quiz, a certificate and a badge. Visit nyumbix.com/academy.

Partner Onboarding, Customer Service, Cleaning and Home Care Essentials are free. Paid courses are Plumbing (KSh 2,500), Electrical Safety (KSh 3,000), Garden Care (KSh 2,000) and Pest Control (KSh 1,500). All courses are free for Nyumbix partners and staff.

Yes. Academy for Teams trains caretakers, cleaners, gardeners, security and maintenance staff, on-site, online or blended. It costs KSh 1,500 per staff seat, with on-site workshops from KSh 25,000. Request team training.

No. Certificates show that you completed the course and passed its assessment. They do not replace a professional licence, such as an EPRA licence for electrical work.

Yes, within 7 days of purchase if you have completed less than 20% of the course.

See your properties, bookings, quotes, invoices, inspection reports and Property Health Score, approve repairs and sign off jobs. Sign in at nyumbix.com/my.

Share your personal link or code. Your friend gets KSh 500 off their first job, and you earn points when they pay their first invoice, with a bonus if they take a plan. Points are worth KSh 1 each off Nyumbix services. Full rules on the refer and earn page.

Yes, any time. On WhatsApp, type HUMAN and our team will reply during working hours (Monday to Saturday, 7:30am to 7:00pm; emergencies 24/7). You can also call us or use our contact form.

Ndiyo. Our team and our WhatsApp assistant reply in English or Kiswahili. Visit our Kiswahili page.