The first five minutes
- Message the client when you are on the way, with your arrival time.
- Greet them by name, show your Nyumbix ID and introduce yourself.
- Listen first: ask them to show you the problem and how it happens.
- Repeat it back: "So the kitchen tap drips all the time and is worse with hot water?"
- Explain what you will do, how long it will take and that the price is already agreed.
Make a strong start.
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